Free Tracked International Shipping
We offer free international shipping on every order.
All parcels are sent with tracking, and we aim to dispatch orders within 5 days of purchase. During particularly busy periods, dispatch may occasionally take slightly longer. You will receive a shipping confirmation email as soon as your order has been dispatched.
Estimated Delivery Times
The following delivery estimates apply after your order has been dispatched:
United Kingdom: 8–13 days
Europe — major countries: 8–14 days
United States and Canada: 10–15 days
Latin America, the Middle East and other international destinations: 13–18 days
These timeframes are estimates rather than guaranteed delivery dates. Most orders arrive within the stated window, although customs inspections, carrier delays, severe weather, public holidays and transportation disruptions may occasionally affect delivery.
Important EU Customs Update
Effective from 1 July 2026, new EU customs and import security procedures may add up to 3 working days to shipments entering European Union countries.
While customs authorities adapt to these requirements, parcels may remain in clearance for longer than usual before being released to the local delivery carrier. Our European delivery estimates have been temporarily extended to account for these possible delays.
Ordering for an Event or Special Occasion
Purchasing for a birthday, football match, holiday, tournament or another time-sensitive event? Please place your order early enough to allow for the full dispatch and delivery period.
We cannot guarantee arrival by a particular event date. Refunds, cancellations or compensation cannot be provided where an order remains within the published delivery timeframe but does not arrive before a customer’s preferred date.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Tracking can sometimes remain quiet during the early stages of transit while the parcel travels to an international sorting hub. This is normal, and further updates will usually appear when the parcel reaches a major processing facility or enters the destination country.
Customers who use express checkout without providing an email address may not receive the shipping confirmation automatically. To request your tracking information manually, contact:
Delayed Deliveries
If your order has passed the estimated delivery window shown above, contact our support team and we will investigate the shipment with the delivery carrier.
Email: support@eliteretrokits.com